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PRINT OUT - Front Desk Safety Curriculum and Timeline
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Manager/Trainer Instructions and Overview
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Attendance Certificate Download
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Handout: Front Desk Safety & Security from A to Z
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Written Exercise - Preplanning Training Material
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Chapter 1: Introduction to Front Desk Safety & Security
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Chapter 2: Violence and Warning Signs
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Chapter 3: Evaluating What You See and Hear
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Video One - The Suspicious Package and A Suspicious Person
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Chapter 4: Dealing With Difficult People
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Chapter 5: Emergencies - Planning Ahead (Part 1)
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Video Two - Earthquakes and Tornado Discussion
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Chapter 6: Emergencies - Planning Ahead (Part 2)
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Chapter 6.5: Dealing With Mentally Ill Persons
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Chapter 7: Active Listening (Part 1)
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Chapter 8: Active Listening (Part 2)
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Chapter 9: Calling 911
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Chapter 10: Body Language - Detecting Danger (Part 1)
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Chapter 11: Body Language - Detecting Danger (Part 2)
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Video Three - Body Language Examples
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Video Four - Run, Hide, Fight
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Chapter 12: The Active Shooter or Violent Incident
Front Desk Safety/Security A-Z GROUP VIEW for 10 Staff Or Less/Year
Group Viewing Package for Up To 10 of Your Employees
This course is packed with information to help your staff and team members to improve safety, security, communication skills and evaluating what is going on around them. This course also gives them material for dealing with emergencies, difficult people and violence and challenges them to practice as individuals or a team on preplanning skills. This course is designed to be used for a group viewing of your agency personnel. Viewing around a computer screen or LCD projection is possible with this course. It is intended for up to 10 of your personnel over a year from the date of purchase. This course is not approved for viewing of personnel outside of your agency or as outside vendor material.