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Welcome and Overview
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Handout: Front Desk Safety & Security from A to Z
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Chapter 1: Introduction to Front Desk Safety & Security
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Chapter 2: Violence and Warning Signs
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Chapter 3: Evaluating What You See and Hear
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Video One - The Suspicious Package and A Suspicious Person
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Chapter 4: Dealing With Difficult People
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Chapter 5: Emergencies - Planning Ahead (Part 1)
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Video Two - Earthquakes and Tornado Discussion
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Chapter 6: Emergencies - Planning Ahead (Part 2)
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Chapter 6.5: Dealing With Mentally Ill Persons
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Chapter 7: Active Listening (Part 1)
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Chapter 8: Active Listening (Part 2)
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Chapter 9: Calling 911
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Written Exercise - Preplanning Training Material
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Chapter 10: Body Language - Detecting Danger (Part 1)
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Chapter 11: Body Language - Detecting Danger (Part 2)
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Video Three - Body Language Examples
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Video Four - Run, Hide, Fight
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Chapter 12: The Active Shooter or Violent Incident
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Untitled Lesson
Front Desk Safety & Security From A to Z (8 Hours)
Helping You Deal With Dangerous Situations, Difficult People and Emergencies
This 8 hour training course is designed with many elements to help keep you safe and secure. In this training Captain Joe Puckett discusses elements of self-survival in the workplace, understanding odd, suspicious and dangerous incidents and developing a plan of action for difficulties. Content also includes interaction and communication skills for different, difficult and dangerous people, as well as discussion around surviving violent assailants and shooters in the workplace. This is a comprehensive course designed to help you improve all aspects of workplace safety, security and survival from crisis communication skills to action plans for your entire career.